Travelling to your appointment

If your appointment is face-to-face, please plan your travel to arrive in good time.

If possible, please use public transport to come to your appointment. You’ll find travel information in the getting here section of our website and maps of our hospitals.


Help with travel costs

You can get financial help with the cost of travel to receive NHS treatment or NHS diagnostic tests under the government funded Healthcare Travel Costs Scheme. 

Find out more about eligibility for the scheme and how we can help you make a claim for travel to and from our sites.

Help with travel costs

Parking

Our car parks are managed electronically by automatic number plate recognition (ANPR) cameras, which record all vehicles entering and leaving the car park. Please make sure you read and comply with the signs in the car park, otherwise, you will receive a parking charge.

Drivers can pay on arrival using the mobile phone app PayByPhone. This also lets you extend your parking time from your phone wherever you are in the hospital. Alternatively, you can pay at the machine on leaving – simply enter your registration and it will tell you how much to pay.

Bringing e-scooters and e-bikes to our sites

Please be aware that e-scooters and e-bikes are not allowed in Lewisham and Greenwich Trust buildings, please do not bring these into the hospital.

Being dropped off or collected?

If you need to be dropped off or collected, there are signposted drop-off areas. The driver must stay with the vehicle at all times when dropping off or collecting. 

If you have difficulty standing or walking far and need wheelchair assistance to get to your clinic when you arrive, please ask reception at the main entrance for a porter.

Blue Badge parking for people with a disability

Blue Badge holders can park for four hours in the Blue Badge bays but need to register at the main reception areas each time you park. 

  • At  Queen Elizabeth Hospital, you can register at main reception, Outpatients reception, West entrance, Emergency Department and the Dolphin entrance.
  • At  University Hospital Lewisham, you can register at main reception, Riverside reception, phlebotomy (Suite 1) and physiotherapy (Blue Zone) reception. 

You can register when you arrive, when you leave, or any time between. Please ensure that your Blue Badge is clearly displayed in the windscreen. If the Blue Badge bays are full, you can park in the public car park, but you must always display your Blue Badge and register at a reception area.

Find out more about parking at our sites

 

Patient transport service

To use the non-emergency patient transport service (NEPTS), please call HATS on 020 3929 4088 and answer a few simple questions to check your eligibility.

If you are eligible for NEPTS and your appointment is changed, either by you or the hospital, please call patient transport to rearrange the transport.