Patient Portal

 

What is Lewisham and Greenwich NHS Trust (LGT) Patient Portal? 

Patient Portal is a secure online system provided by LGT in partnership with DrDoctor. It is available from your computer, tablet, or smartphone. It will support our patients to have better access to key information about their appointments and health records.

LGT’s Patient Portal will be developed throughout 2024 and 2025. The first phase of this project is the ability for the majority of our patients to view their appointment letters online. This phase commenced in June 2024.  

Why am I receiving a text message from an unknown phone number? 

Lewisham Greenwich NHS Trust will be sending SMS text messages from the phone number 07860 039092. We are using the DrDoctor platform to communicate with you about your appointments and help access your digital appointment letters.

Why am I receiving an email from no-reply@drdoctor.co.uk? 

Additionally, please be aware that if you have chosen to receive appointment notifications via email, you will receive messages from no-reply@drdoctor.co.uk

How do I view my appointment letter on the LGT Patient Portal?  

1. Login: using the DrDoctor sign in  

2. View your digital letter: Download the letter, check the date, time and location of upcoming Outpatient appointments 

I would prefer to receive a paper copy of my letter. What should I do?  

If you would prefer to receive a paper version of your Outpatient appointment letter you will not need to do anything. All letters will be posted to patients if unread after 3 (three) days.  

Do I need to register with DrDoctor: 

There is no need to sign up for an account or download any software. Please follow the secure link sent by your healthcare provider or click on the link below:

Will I be able to use my NHS app login? 

Lewisham Greenwich NHS Trust allows patients to use their NHS App login credentials to access all of the Patient Portal functions. 

Features of the NHS App include the ability to view your hospital referrals and appointments in one place, access supporting information, and have a single point of contact for your appointments.