Patient Portal

 

What is Lewisham and Greenwich NHS Trust (LGT) Patient Portal? 

What is the Lewisham and Greenwich NHS Trust (LGT) Patient Portal? 

The Patient Portal is a secure online system we provided in partnership with DrDoctor. You can access your information from your computer, tablet, or smartphone. It gives you better access to key information about your appointments and health records. It now links with the NHS App.

If you have a hospital or radiology appointment with us, you can view your appointment letters on the NHS App. Soon you will be able to view your Community appointment letters too. 

The NHS App allows patients to view booked appointments for our hospital services and coming soon, community appointments. We encourage patients to use the NHS App to update contact details, so that we have an up to date mobile phone number and address. You can also update your contact details directly with us by calling 020 8333 3216.

LGT encourages patients to download the NHS App

We encourage you to download and use the NHS App. It is also handy for seeing information from your GP, ordering repeat prescriptions, symptom checking via NHS 111 and updating your contact details, so we have an up to date phone number and address for you. 

How do I view my appointment letters on the LGT Patient Portal?  

You can view appointment letters for hospital and radiology appointments on the NHS App or using the DrDoctor website. You will soon be able to view community appointment letters too. 

NHS App: If you have the NHS App,  when you have a new appointment letter, you will receive a notification by text or email. Follow the link in the notification to the messages area of the NHS App and select “Read the Letter,” following the prompts. 

DrDoctor: Patients can view appointment information and appointment letters without the NHS App. When a new letter is available to view, you will receive an SMS text message from 07860 039092 or an email from no-reply@drdoctor.co.uk Follow the secure link to your letter. You will have to authenticate your last name, date of birth and postcode.  You can also view your digital letter on any computer or laptop by going to the DrDoctor website and authenticating your details.  

 

Why am I receiving a text message from an unknown phone number? 

Lewisham Greenwich NHS Trust sends SMS text messages from the phone number 07860 039092. We are using the DrDoctor platform to communicate with you about your appointments and to make it easy to view your appointment letters.

Why am I receiving an email from no-reply@drdoctor.co.uk? 

If you have chosen to receive appointment notifications via email, you will get messages from no-reply@drdoctor.co.uk

 

How do I view my appointment letter on the LGT Patient Portal?  

You can use the NHS App (see above).Or

1. Login: using the DrDoctor sign in  

2. View your digital letter: Download the letter, check the date, time and location of upcoming Outpatient appointments 

 

I would prefer to receive a paper copy of my letter. What should I do?  

If you would prefer to receive a paper version of your Outpatient appointment letter you will not need to do anything. All letters will be posted to patients if unread after 3 (three) days.