Your Health Records

Doctor and nurse looking at patient records

How We Keep Your Information Confidential

Patients entrust healthcare staff with sensitive information relating to their health as part of their treatment. They do so in confidence and they have a legitimate right to expect that staff will respect their privacy and act accordingly.

Confidential information includes the patient's name, address, clinical condition, treatment and past medical history, their personal circumstances, views and ideas.

The sharing of your personal information is strictly controlled by law and will only be undertaken for the benefit of your care and treatment.

In any other instances (e.g. for training purposes) information provided in confidence will not be disclosed in a form that might identify a patient without his or her consent.

Data Protection

The Trust is licensed under the Data Protection Act 1998 to hold data about you for administrative and clinical purposes. To comply with the Data Protection Act we must:

  • Ensure that personal data is adequate, relevant, and not excessive in relation to the purpose or purposes for which they are used.
  • Ensure that it is accurate and, where necessary, kept up to date.
  • Not keep it longer than is necessary.
  • Keep it safe and ensure that it is protected against accidental loss or destruction and that it cannot be accessed by persons who do not have a legitimate reason for seeing it.

Further Information

Please click on the links below to find further information:

Keeping Your Online Records Safe and Secure

By 2015, everyone in England will have access to their GP medical records online. Many other health and social care organisations are providing access to records too, and some people are creating their own health records online.

Find out more about keeping your online health and social care record safe >>

Contact PALS

Contact PALS

You can give a compliment or make a complaint by contacting PALS:

Lewisham Hospital and Lewisham Community Services:

020 8333 3355

Queen Elizabeth Hospital:

020 8836 4592


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