Access to Medical Records

If you want to ask us for information, which we may hold about you personally, then this will be dealt with under the Data Protection Act 1998.

This would include information relating to health records, employment and training records - anything which is limited to you as a person whether as a patient, employee or contractor.

For all requests you will need to enclose proof of identity - a formal document or bill with your name and address on it or your driving licence or passport.

If you are requesting a copy of your medical records a fee will be applicable. You will be informed of the fee before your application is processed.

Under the Data Protection Act 1998 we have 40 calendar days to provide the information you ask for.


Records of a living person

Please read the guide and complete an 'Application for Personal Information' form below and return the completed form, together with the fee.

Application for personal information


Records of a deceased patient

If you wish to access information relating to a deceased patient, please download the guide and complete the Access to Deceased Patients Health Records Form below and return the completed form, together with the fee.

Application for information relating to a deceased patient

All requests for access to your medical records will need to be sent to:

Medical Records Manager
Medical Records Department
Lewisham and Greenwich NHS Trust
Lewisham High Street
London SE13 6LH

If you have any further questions about access to medical records, then please contact the Medical Records Department by phone under 020 31926114.


Resolution of disputes

If you are unhappy with any aspect of the way in which we deal with your request you may write to:

Director of Knowledge, Governance and Communications
Lewisham and Greenwich NHS Trust
Lewisham High Street
London
SE13 6LH

Any review will be under the control and direction of a senior member of staff who had no involvement in the original decision or process.

If you remain dissatisfied at the conclusion of any review you may complain to the Information Commissioner whose address is:

Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK95 5AF

Contact PALS

Contact PALS

You can give a compliment or make a complaint by contacting PALS:

Lewisham Hospital and Lewisham Community Services:

020 8333 3355

Queen Elizabeth Hospital:

020 8836 4592

 

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