Patient Safety

Main entrance at Lewisham Hospital

The safety of our patients is the number one priority of the Trust.

We have an honest and open culture and encourage our staff to highlight any patient safety or quality concerns that they may have.  We take any such concerns very seriously, and will always act immediately to investigate and address them.

Following media coverage about “gagging clauses” in the NHS in general, we want to stress that we would not restrict the right of our staff to speak about patient safety issues.  Indeed, we support staff who bring forward concerns about safety and quality, and have a policy around this covering ‘whistle blowing’.

The Trust also has a Patient Advice and Liaison Service (PALS) which provides a confidential advice and support service to help members of the public address any concerns they may have about the care we provide.

How We Are Performing

Emergency department at Lewisham Hospital

Key Targets
How we are performing against key targets >>

External Assessments
What external organisations think of our services >>

Patient Feedback
How patients rate the care we provide >>

Why Choose Us?
Find out about why you should choose us for your care >>

If you have a compliment, query or complaint regarding your care, please contact PALS >>

Give Us Your Feedback

There are lots of ways you can give feeback about the care provided by the Trust.

Tell us what you think >>