PALS at Queen Elizabeth Hospital

The Patient Advice and Liaison Service (PALS) provide patients, their families and carers with information, advice and support about NHS services.

Sometimes people do not know where to turn to get help. PALS can be the first port of call.

The PALS team aims to:

  • Sort out problems quickly on your behalf
  • Listen to your concerns, suggestions and queries
  • Provide a voice to give real weight to your experience
  • Supply information on NHS services

We have a dedicated PALS office at Queen Elizabeth, Woolwich. Alternatively, arrangements can be made for a member of the PALS team to visit the patient on the ward. These visits can be arranged through the Ward Manager or a member of staff.

How to make a complaint

If we cannot resolve your concern to your satisfaction, we will advise you how to take the matter forward using the formal complaints procedure. 

Contact Details

T: 020 8836 4592

Mon-Fri, 9.00-16.30

If you need independent advice or support about your complaint you can contact the NHS Complaints Advocacy Service on 0300 330 5454 or visit their website

How We Are Performing

Emergency department at Lewisham Hospital

Key Targets
How we are performing against key targets >>

External Assessments
What external organisations think of our services >>

Patient Feedback
How patients rate the care we provide >>

Why Choose Us?
Find out about why you should choose us for your care >>

If you have a compliment, query or complaint regarding your care, please contact PALS >>

Give Us Your Feedback

There are lots of ways you can give feeback about the care provided by the Trust.

Tell us what you think >>