PALS at Lewisham Hospital (also for Lewisham community services)

The PALS Unit at Lewisham Hospital provide confidential advice and support to help you sort out any concerns you may have about the care we provide, guiding you through the different services available at the Trust.

Our aim is to try and resolve any concerns as quickly as possible. If necessary we can advise patients and families of local advocacy services for additional support.

How to contact the PALS Unit

T: 020 8333 3355



University Hospital Lewisham
High Street
SE13 6LH

We are more than happy to meet with patients, carers and relatives to discuss any concerns or queries in confidence.

What have we changed as a result of your feedback?

  • A nurse has been employed to look after patients who are waiting for transport home
  • Refurbishment of the labour ward
  • Change to the location of samples within dermatology
  • A new protocol was introduced in Endoscopy to ensure that all patients are booked in appropriately
  • New whiteboards in the UCC which include the details of the named nurse
  • Token/pound coin operated wheelchairs purchased and introduced
  • Dedicated phone line for incoming calls only introduced onto labour ward
  • Local visiting policy for NICU has been revised
  • All new doctors to be given the palliative care symptom control guidelines
  • Consultants to see all follow up patients after surgery in Orthopaedic clinics, registrars to see new patients
  • ‘C’ sign introduced to highlight that a patient has a specialist communication need
  • Hospital passport introduced to assist patients with learning disabilities

How We Are Performing

Emergency department at Lewisham Hospital

Key Targets
How we are performing against key targets >>

External Assessments
What external organisations think of our services >>

Patient Feedback
How patients rate the care we provide >>

Why Choose Us?
Find out about why you should choose us for your care >>

If you have a compliment, query or complaint regarding your care, please contact PALS >>

Give Us Your Feedback

There are lots of ways you can give feeback about the care provided by the Trust.

Tell us what you think >>