Francis Report

Doctor and nurse looking at notes.

The Mid Staffordshire NHS Foundation Trust Public Inquiry

The final report of the Mid Staffordshire NHS Foundation Trust Public Inquiry was published on Wednesday 6 February 2013.

Francis Report Executive Summary

Francis Report Volume 1

Francis Report Volume 2

Francis Report Volume 3

This is a profoundly important report from which the NHS must learn. We are carefully considering each recommendation in detail, and will enact any necessary changes promptly both within our own organisation and working with partners across the whole health system.

The safety of our patients is the number one priority of the Trust. We have an honest and open culture and encourage our staff to highlight any patient safety or quality concerns that they may have.  We take any such concerns very seriously, and will always act immediately to investigate and address them.

Changes and improvements are strongly driven by patient and staff input. Patients and staff contribute ideas that will make services and care better for patients.  We will be looking for ways to strengthen both patient and staff input in an open and transparent way and extending the way we publish our feedback, not just on the wards but on our website and in our publications.

We will be publishing updates about our progress and the Trust also has a Patient Advice and Liaison Service (PALS) that provides a confidential advice and support service to help members of the public address any concerns they may have about the care we provide.

How We Are Performing

Emergency department at Lewisham Hospital

Key Targets
How we are performing against key targets >>

External Assessments
What external organisations think of our services >>

Patient Feedback
How patients rate the care we provide >>

Why Choose Us?
Find out about why you should choose us for your care >>

If you have a compliment, query or complaint regarding your care, please contact PALS >>

Give Us Your Feedback

There are lots of ways you can give feeback about the care provided by the Trust.

Tell us what you think >>