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Telling us like it is – children report what they find ‘tops’ and ‘pants’ about their visit to hospital

I like it because there’s a rainbow on the floor” is considered to be ‘tops’ and “I didn’t like it because I was in pain” is ‘pants’. These are two pieces of feedback from children who are taking part in a new initiative being led by the Children’s A&E department at University Hospital Lewisham.

Children are asked to colour in either a pair of pants (trousers) or a top and to write a message about their hospital experience. All the tops and pants are displayed on the wall in the Children’s A&E waiting area before being taken down and reviewed by hospital staff; action is then taken where appropriate to improve their experience. One such example was from a child who wrote that they found it a bit cold so the heating was turned up.

Robert Cole, Matron of Children’s A&E said: “We are really pleased with how the children have responded to this initiative and their feedback is very important to us. Little things can make all the difference to a child’s experience of being in hospital so it is important that we listen to what they have to say.”

Naomi Obola, who is 8, recently visited the Children’s A&E department and she coloured in a very fancy top and said that she liked hospital “because everyone is so nice.”

Some other responses from the children included:

  • I like it because they are very caring to others.
  • Coloured this one in (pants), got bored, sorry.
  • I didn’t like it because you wait a lot.
  • I really liked drawing here it was really fun.
  • I like the hospital because the doctors and nurses treat you nicely.

The initiative, which has implemented in other Trusts, has been recognised by the Care Quality Commission as being a good example of engaging with patients.

Ends

Notes to editors

For more information please contact the communications team on 0203 192 6094 or email communications.lg@nhs.net

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