“I like it because there’s a rainbow on the floor” is considered to be ‘tops’ and “I didn’t like it because I was in pain” is ‘pants’. These are two pieces of feedback from children who are taking part in a new initiative being led by the Children’s A&E department at University Hospital Lewisham.
Children are asked to colour in either a pair of pants (trousers) or a top and to write a message about their hospital experience. All the tops and pants are displayed on the wall in the Children’s A&E waiting area before being taken down and reviewed by hospital staff; action is then taken where appropriate to improve their experience. One such example was from a child who wrote that they found it a bit cold so the heating was turned up.
Robert Cole, Matron of Children’s A&E said: “We are really pleased with how the children have responded to this initiative and their feedback is very important to us. Little things can make all the difference to a child’s experience of being in hospital so it is important that we listen to what they have to say.”
Naomi Obola, who is 8, recently visited the Children’s A&E department and she coloured in a very fancy top and said that she liked hospital “because everyone is so nice.”
Some other responses from the children included:
- I like it because they are very caring to others.
- Coloured this one in (pants), got bored, sorry.
- I didn’t like it because you wait a lot.
- I really liked drawing here it was really fun.
- I like the hospital because the doctors and nurses treat you nicely.
The initiative, which has implemented in other Trusts, has been recognised by the Care Quality Commission as being a good example of engaging with patients.
Notes to editors
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