Emergency Services at Lewisham Hospital

Emergency department at Lewisham Hospital

Our Emergency Department is open 24 hours a day, seven days a week, treating patients who have suffered a recent injury or developed a sudden illness.

In line with all A&E departments we use a priority system whereby the most seriously ill patients are seen first. If you do not have an urgent or life threatening illness or injury we may decide to treat you in the Urgent Care Centre (UCC), which is used for treating minor injuries and conditions. The UCC is run by emergency nurse practitioners and doctors.

Even if you have been referred by your GP, you will need to register at the Urgent Care Centre first. Please be aware that although the team may be expecting you, they may not be able to see you immediately.

Before visiting the Emergency Department, please consider whether your condition is urgent or life threatening. Your GP is your first port of call for non-urgent, on-going illnesses or injuries.  Using your GP saves time as they know your medical history.  Pharmacists are health professionals that give expert, confidential advice and treatment and you don’t need an appointment. 


Brand New Emergency Facilities

In April 2012, the Trust opened a brand new A&E at Lewisham Hospital as part of a £12 million project to upgrade the Hospital.

The new A&E will enable the Trust to provide care to patients in a better environment and improve the experience of our patients.


Over 90% Would Recommend Lewisham A&E

The NHS Friends and Family Test is a nationwide initiative that enables patients to give feedback on the care and treatment they receive in hospital. 

More than 90% of patients surveyed who use emergency, urgent care and adult inpatient services at Lewisham Hospital would recommend them to a friend or family member according to recent findings.

Find out more about the survey >>


What services are provided?

The Emergency Department includes the following areas:

  • Resuscitation area
  • Major treatment area
  • Minor treatment area
  • Rapid Assessment Treatment Unit (RATU) – 12 bedded unit for patients who have been assessed by A&E staff as requiring a further period of standard observation and assessment, the result of which may prevent a main hospital admission
  • Urgent Care Centre (UCC) – Designated area away from the main A&E Department run by emergency nurse practitioners and doctors that is used for treating minor injuries and illnesses. The UCC may also advise you to attend other health services to receive medical advice and treatment including your own GP, a pharmacist or other community services such as sexual and reproductive health services.

Our Emergency Department also provides senior accident and emergency staff, triage, nurse practitioners, en-suite x-ray facilities, diagnostics and specialist opinion from all major specialties.


Children's A&E

We have a separate 24 hour accident & emergency service dedicated to children (under 16).   It is supported by a full range of paediatric surgical and medical staff, including consultant paediatric surgeons, junior doctors teams, nursing staff and play staff, and has the following facilities:

  • 3 minor beds
  • 5 major beds
  • 1 resuscitation bed
  • 1 treatment room

Please go straight to the separate children’s reception area for this service, which is located next to the main adult A&E.


Who are these services for?

These services are for all patients that require urgent medical treatment. 


Where is the Emergency Department located?

Adult and Children’s A&E (Open 24hrs)

The A&E department is located opposite main reception and can be accessed by foot when entering the Hospital from the front of the building using the ambulance entrance. If you are travelling by car you will need to park in the public car park to the far right of the hospital (charges apply). 

Urgent Care Centre (Open 24hrs)

Patients will be directed to the Emergency Department from the Urgent Care Centre following triage.


How can you contact the Emergency Department?

Adult A&E

T: 020 8333 3042/3043
F: 020 8333 3044

Children’s A&E

T: 020 8333 3138  
F: 020 8333 3059

Urgent Care Centre

T: 020 8333 3226


About the Emergency Department

  • Lewisham Hospital consistently meets the national target for 95% of patients to be diagnosed, treated, discharged or admitted within a maximum of four hours.
  • The Trust has built a state-of-the-art Urgent Care Centre (UCC) which opened in August 2011.  The UCC is co-located with the adult and children's emergency departments (A&E) and is open 24 hours a day.  Staffed by specialist nurses and doctors, the UCC sees and treats patients with non-life threatening illnesses and injuries.  This new unit enables us to provide streamlined processes leading to faster treatment and in turn the best possible care.


New Cross Walk-in Centre

  • The New Cross GP Led Walk-in is a new medical practice which opened on March 2010 and is located right next to New Cross Station.  It serves the population of  Lewisham and is available to everyone, whether they are registered as a patient or not.  If you are attending as a walk-in patient, the clinical team will address your concerns but will not be able to arrange ongoing treatment for chronic conditions. However, they can provide immediate treatment and care and link you back to your registered GP.
  • The New cross Walk-in Centre is open 08:00-20:00 Monday to Sunday.
  • The Walk in Centre is open until 8pm, but if after 7pm all the remaining slots for the day are full they will assist non-urgent patients to use other services or to come back to us the following morning. This is so they can safely continue to accept all urgent cases right up to 8pm


Our Performance

There are a range of measures that we use to measure the performance of our Emergency Department. To see how we are performing against key measures, please click here.

How We Are Performing

Emergency department at Lewisham Hospital


Key Targets
How we are performing against key targets >>

External Assessments
What external organisations think of our services >>

Patient Feedback
How patients rate the care we provide >>

Why Choose Us?
Find out about why you should choose us for your care >>

PALS
If you have a compliment, query or complaint regarding your care, please contact PALS >>

Don't just go to A&E...

Give Us Your Feedback

There are lots of ways you can give feeback about the care provided by the Trust.

Tell us what you think >>